FAQ

VTM’s breadth of services and size allows us the flexibility to tailor services to meet the specific needs of an organization, regardless of their size or needs.  Our vast experience in the SSO space provides expertise which benefits our clients every single day and allows us the chance to successfully guide your organization through its life cycle. We offer services ranging from day-to-day association management to a fully-staffed, in-house PR and strategic communications agency that specializes in technology but also holds a variety of experience to suit any niche industry. 

VTM assigns an account manager to each client, in addition to a support team of experts. We analyze the needs of every single client and do our best to strategically align those needs with our available talent.

From PR to membership and licensing support, our account managers have several years of association and consortium experience and are able to offer guidance and strategic direction based on proven best-known methods. We also encourage cross training among our team members to ensure continuity of support.

VTM strives to provide the highest quality of support and to avail ourselves of our clients at a moment’s notice. Our priority is your success, and we structure our support accordingly.

VTM has guided dozens of organizations through formation and incorporation over the years, so we understand how stressful this time can be. Our experience allows us to offer hands-on support to your steering committee or decision makers, as we work together through the incorporation process.

Traditionally, we offer organizational support and guidance on best known methods to new groups as they come together during incorporation. We can attend and support relevant meetings, serve as a neutral liaison between key players and vendors (e.g. legal counsel), drive  action items and timelines forward, set-up your formal infrastructure (e.g. phone line, bank account(s), etc.), draft policies and procedures, and help with anything else necessary for a successful incorporation.

Additionally, we offer support for all stages of launch activities, including coordination of membership recruitment, development of key messaging documents, press and media engagement, communication strategy, and planning and management of launch events.

We also offer Causeway, an online collaboration tool intended to facilitate communication across the group. It allows for easy access to members via email reflectors and provides a document repository, Wiki, calendar, task tracking and ballot/voting mechanism which enables the group to move forward quickly and cohesively. 

VTM’s retainer model provides associations with a monthly discount on services, continuity of staffing, reliable financial planning, and comfort knowing that you’ll always have our support regardless of the inevitable peaks and valleys of service needs.

We’re always happy to discuss adjustments with clients. Our service agreements are termed at one year, but we encourage our clients to keep us updated on the reality of their needs; we’ll do the best we can to align our efforts.

Causeway is a collaboration platform developed and managed by VTM Group Web Services. This portal provides users an opportunity to work together in a secure environment utilizing tools such as email reflectors, a document repository, calendaring, voting/ballots, a Wiki page, a task tracker, and others. This solution can be customized to groups large and small and provides an excellent platform when needing to store and share information easily. Check out a demo of the tool at http://causewaynow.com/.