VTM Group’s Engineering Technical Services (ETS) provides services to 15 of our association clients. With 11 full time engineers on staff, and specialties in compliance, program management and certification, our clients engage ETS for management of compliance and certification programs, authoring specifications, developing test procedures, overseeing independent test labs, and more.
In January 2020, our budgets and plans had been finalized. We were looking at a strong year with a healthy forecast. VTM’s client retention rate was solid, new business inquiries frequent, and our team members were happy and productive.
In March 2020, we experienced COVID-19. Within a few weeks everything was different for our company, our clients, and the world. What did we do? We got to work. We pivoted. We relied on our team. We got creative.