In January 2020, our budgets and plans had been finalized. We were looking at a strong year with a healthy forecast. VTM’s client retention rate was solid, new business inquiries frequent, and our team members were happy and productive.
In March 2020, we experienced COVID-19. Within a few weeks everything was different for our company, our clients, and the world. What did we do? We got to work. We pivoted. We relied on our team. We got creative.